Responsible Gaming at eb3333 — Play Smart, Stay Safe

At eb3333, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that online gambling, when approached in the right way, can be an enjoyable and entertaining activity. Our role is to provide the tools, environment, and support that make safe play possible for every player across Bangladesh.

eb3333 is built for the Bangladeshi mobile-first audience. We understand that our players come from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — and that access to fast, convenient entertainment on a mobile device also means that responsible gaming safeguards must be equally accessible. Every tool listed on this page is available directly from your account settings on mobile, without requiring a desktop or a call to support.

We operate a strict 18+ policy and invest in ongoing monitoring systems that flag potentially harmful patterns of play. If our systems detect behaviour that may indicate a problem — such as rapidly increasing deposit amounts, frequent session resumptions after losses, or patterns consistent with chasing losses — our responsible gaming team may make proactive contact to check in with the player concerned.

eb3333 also commits to responsible advertising. We do not target advertisements at individuals who have self-excluded or opted out of marketing. We do not use misleading language in promotions that could give players an inflated sense of their chances of winning. All bonus and promotional terms are stated clearly and in plain English.

Our Core Responsible Gaming Principles

• Transparency: We present clear information about the odds, house edge, and terms of every game and promotion.
• Player Control: You are in charge of your limits, your sessions, and your account status at all times.
• Accessibility: All responsible gaming tools are available 24/7 from your account settings or via support.
• No Pressure: eb3333 will never use high-pressure tactics or manipulative messaging to encourage players to increase their stakes or extend their sessions beyond their own comfort level.
• Confidentiality: All responsible gaming requests — including self-exclusion, limit adjustments, and support enquiries — are handled with complete privacy and without judgement.

eb3333 operates a strict minimum age policy. You must be at least 18 years of age to register an account, make deposits, or participate in any betting or gaming activity on this platform. This policy is non-negotiable and is enforced at every stage of the registration and account verification process.

Bangladesh has a large and growing young population, and eb3333 takes its responsibility to prevent underage gambling extremely seriously. During our Know Your Customer (KYC) verification process, all players are required to provide proof of identity — including date of birth — before withdrawal requests are processed and before deposit limits are raised above the default threshold. Accepted identity documents include the National Identity Card (NID), passport, and birth certificate.

What Happens If an Underage Player Is Identified

If eb3333 identifies or receives a report that a player may be under the age of 18, the account will be suspended immediately pending investigation. If underage access is confirmed, the account will be permanently closed, all funds will be withheld, and the matter will be escalated internally in accordance with our child protection procedures. The registration of an account by a person under 18 constitutes a breach of our Terms & Conditions.

Protecting Young People in Your Household

If you share a device — such as a mobile phone or tablet — with younger family members, eb3333 strongly recommends the following precautions:

• Always log out of your eb3333 account after each session, especially on shared devices.
• Do not save your login credentials on shared devices or browsers accessible to minors.
• Consider using parental control software on shared devices. Well-known options available in Bangladesh include Google Family Link and built-in parental controls on Android and iOS devices.
• Keep your account password confidential and do not share it with anyone, including family members.

If you suspect that a minor has accessed or registered an account on eb3333, report it immediately to [email protected]. All reports are treated urgently and in complete confidence.

One of the most effective tools for keeping your gambling within budget is setting a deposit limit on your eb3333 account. A deposit limit caps the total amount you can deposit into your account over a defined time period — daily, weekly, or monthly — measured in Bangladeshi Taka (৳).

Deposit limits are voluntary, but eb3333 encourages all players to set one as part of good bankroll management. Setting a limit before you start playing is far more effective than trying to manage spending reactively after a losing session.

How Deposit Limits Work

• You can set a daily limit (resets every 24 hours), a weekly limit (resets every 7 days), or a monthly limit (resets on the 1st of each month).
• If you have set multiple limits, the most restrictive one will always apply.
• A deposit limit can be reduced immediately — the lower limit takes effect as soon as your request is processed.
• A deposit limit can only be increased after a mandatory 7-day cooling-off period. This delay is intentional — it prevents impulsive decisions made during or after a losing session from undermining the protection the limit was designed to provide.
• If you attempt to make a deposit that would exceed your active limit, the transaction will be blocked and you will be shown a notification explaining your current limit status.

How to Set a Deposit Limit

Log in to your eb3333 account, navigate to your Account Settings, and select the Responsible Gaming section. Enter your preferred limit amount in ৳ and choose the time period. The limit will be active within minutes. If you need assistance setting a limit, contact our support team at [email protected] and a team member will apply the limit on your behalf.

A time-out is a short-term voluntary break from the eb3333 platform. It is designed for players who want to pause their gambling activity for a defined period without committing to a long-term self-exclusion. Time-outs are effective when you feel you are spending more time or money than intended, when you are playing during times you had not planned to, or simply when you need a reset.

Available Time-Out Durations

eb3333 offers the following time-out periods:

• 24 Hours — A short overnight pause, effective immediately.
• 48 Hours — A weekend-length break for reflection.
• 7 Days — A full week away from the platform.
• 30 Days — A month-long cooling-off period for players who need more extended space.

What Happens During a Time-Out

Once a time-out is activated on your account, the following restrictions apply immediately and without exception:

• You will be logged out of your account immediately and will be unable to log back in for the duration of the time-out.
• All pending bets placed before the time-out was activated will continue to be settled normally.
• You will not receive any marketing emails, SMS messages, or promotional notifications during the time-out period.
• The time-out cannot be cancelled or shortened once activated — this is intentional. If you change your mind within the first hour of activating a time-out, the period will still run to completion.

After a Time-Out

When your time-out period expires, your account will automatically become accessible again. eb3333 recommends that you take a moment before logging back in to reflect on your gaming habits and, if appropriate, adjust your deposit limits or session time limits before resuming play. If after your time-out you feel you still need more distance from the platform, please consider requesting a longer-term self-exclusion (see Section 5).

Self-exclusion is eb3333's most powerful responsible gaming tool, intended for players who recognise that their gambling has become — or is at serious risk of becoming — a problem. Requesting a self-exclusion is a courageous and positive step. eb3333 will always support and facilitate self-exclusion requests without question, without pressure, and without delay.

How Self-Exclusion Works

You can request a self-exclusion by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Your account will be suspended within 1 hour of your identity being verified. The minimum self-exclusion period is 6 months. Longer periods of 1 year, 2 years, or permanent exclusion are also available.

What Self-Exclusion Covers

• Your account will be fully suspended — you will not be able to log in, deposit, withdraw, or place bets.
• Any open bets at the time of exclusion will be settled in the normal course and any winnings or remaining balance will be returned to you.
• All marketing communications will be permanently suppressed for the duration of the exclusion.
• eb3333 will make every reasonable effort to ensure your account cannot be accessed during the exclusion period. If you attempt to register a new account during your exclusion period, eb3333 will close it immediately upon identification.

Reactivating After Self-Exclusion

When a self-exclusion period expires, your account will not automatically reactivate. You must contact our support team to formally request reactivation. Before reactivating, our team will carry out a brief review to confirm that sufficient time has passed and that you wish to return to the platform on an informed, voluntary basis. A 24-hour reflection period applies to all reactivation requests — you cannot reactivate the same day you make the request.

Important Notice

Self-exclusion at eb3333 applies only to the eb3333 platform. If you are concerned about gambling across multiple platforms, we strongly encourage you to seek support from a professional organisation that can assist you in managing your relationship with gambling more broadly.

Problem gambling is not always obvious, even to the person affected. It can develop gradually over time and is often masked by rationalisations or minimised as a temporary phase. Understanding the warning signs is the first step toward regaining control.

eb3333 is not in a position to diagnose or treat gambling disorder — we are an entertainment platform, not a health service. However, we have a responsibility to share clear, honest information that may help players identify when their gambling is crossing from recreational activity into something more harmful.

Common Warning Signs

You may have a problem with gambling if you recognise any of the following patterns in your own behaviour:

• Spending more money on gambling than you originally planned or can afford.
• Feeling an urgent need to gamble with increasing amounts of money to achieve the same level of excitement.
• Chasing losses — continuing to bet after losses in an attempt to win back what you have lost.
• Lying to family members, friends, or colleagues about the extent of your gambling activity or the amounts involved.
• Neglecting work, education, family responsibilities, or social relationships because of time spent gambling.
• Borrowing money, selling possessions, or accumulating debt to fund gambling.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce gambling.
• Using gambling as a way to escape problems, relieve stress, or manage difficult emotions.
• Making repeated unsuccessful attempts to cut down or stop gambling.
• Continuing to gamble despite significant negative consequences in your personal life, finances, or health.

The Impact of Problem Gambling

Problem gambling affects not only the individual but also their family, friends, and colleagues. Financial hardship, relationship breakdown, mental health difficulties, and reduced work performance are all well-documented consequences of unaddressed gambling problems. In Bangladesh, where mobile internet access has made online gambling more accessible than ever, the importance of recognising these signs early cannot be overstated.

If you recognise several of the warning signs above in your own behaviour, please do not wait. Use the time-out or self-exclusion tools on your eb3333 account immediately, and consider reaching out to a professional support service. Acting early makes recovery significantly more achievable.

The following checklist is adapted from widely used responsible gambling screening tools. Read each question carefully and answer honestly based on your gambling behaviour over the past 12 months. This is not a clinical diagnostic tool — it is a private reflection exercise intended to help you identify whether your gambling may be causing harm.

If you answer Yes to three or more of these questions, we strongly recommend that you use one of eb3333's responsible gaming tools — such as a deposit limit, time-out, or self-exclusion — and consider reaching out for professional support.

Acknowledging that gambling has become a problem and reaching out for help is one of the most important steps a person can take. eb3333 fully supports players in seeking help, and our team is available at any hour to assist with account tools, escalate concerns, or simply provide a compassionate point of contact.

Contact eb3333 Support

For any responsible gaming request — including activating deposit limits, requesting a time-out, or initiating a self-exclusion — contact our team directly. We respond to all responsible gaming requests as a priority.

How to Request Self-Exclusion Step by Step