Privacy Policy for eb3333

eb3333 collects personal data from players in order to operate a safe, compliant, and functional online casino and sports betting platform. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include the following:

Registration & Identity Data

When you create a player account with eb3333, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and the login credentials you create (username and encrypted password). This information is required to establish your account identity, verify your eligibility to use the platform, and ensure that only one account is registered per player.

Verification & KYC Data

To comply with our Know Your Customer (KYC) obligations and to enforce our strict 18+ age policy, we may request identity verification documents from you. These documents include, but are not limited to, your National Identity Card (NID), passport, birth certificate, or driver's licence. Where payment verification is required, we may also request a screenshot or confirmation of your bKash, Nagad, or Rocket wallet details to verify ownership. Document images are stored securely and used solely for verification purposes.

Financial & Transaction Data

eb3333 records all financial transactions associated with your account. This includes deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number), transaction reference numbers, timestamps, and account balances. We do not store full card numbers or mobile banking PINs — financial authentication is handled directly by the payment provider.

Gameplay & Betting Data

We record your activity on the eb3333 platform, including the games you play, your wagering history, sports betting selections, session durations, win and loss records, and bonus activity. This data is used to operate the platform correctly, calculate payouts, detect fraud, and provide you with responsible gaming tools such as session limits and self-exclusion monitoring.

Device & Technical Data

When you access eb3333 — whether via a mobile browser, desktop browser, or any future app — we automatically collect certain technical information. This includes your IP address, device type and model, operating system and version, browser type and version, screen resolution, and time zone setting. This information helps us optimise the platform for Bangladeshi mobile users, diagnose technical issues, and detect suspicious login activity.

Communications Data

If you contact our support team via email at [email protected], we retain records of that correspondence, including your email address, the content of your messages, and our responses. These records are kept for quality assurance, dispute resolution, and regulatory compliance purposes.

Every piece of personal data held by eb3333 is used for a specific, documented purpose. We do not use your data for purposes that are incompatible with the reason it was originally collected. The primary purposes for which eb3333 uses your personal data are as follows:

Account Management

Your registration and identity data is used to create and maintain your player account, authenticate your login sessions, process password resets, and communicate important account-related information to you. This is the foundational use of your data and is essential to providing the eb3333 service.

Payment Processing

Your financial and transaction data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. This includes verifying that the payment method belongs to you, confirming transaction status with the payment provider, and maintaining an accurate account balance in Bangladeshi Taka (৳).

Identity Verification & Compliance

We use KYC data to verify that you meet our eligibility requirements — in particular, that you are aged 18 or above and that you are the genuine owner of the payment method you are using. This verification process is also part of our commitment to preventing fraud, money laundering, and the financing of illegal activities.

Responsible Gaming

Gameplay and session data is used to power eb3333's responsible gaming tools, including deposit limit monitoring, session duration alerts, and self-exclusion enforcement. If you have set a deposit limit or requested a self-exclusion period, your account activity data is actively monitored to ensure those restrictions are upheld.

Platform Improvement

Aggregated and anonymised device and gameplay data is used to improve the eb3333 platform — for example, to identify pages that load slowly on Bangladeshi mobile networks, to understand which game categories are most popular among our players, and to resolve technical bugs and compatibility issues.

Marketing Communications

If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about bonuses, seasonal promotions (such as BPL cricket season offers, Eid promotions, and Pohela Boishakh specials), and platform updates. You may opt out of marketing communications at any time by contacting us at [email protected]. Opting out of marketing will not affect your ability to use the platform.

Legal Obligations

In certain circumstances, eb3333 is required by law to retain or disclose your personal data. This includes retaining transaction records for a minimum period for financial compliance purposes, and responding to lawful requests from law enforcement or regulatory authorities. In such cases, we will disclose only the minimum data necessary to fulfil the legal requirement.

eb3333 does not sell, rent, or trade your personal data to any third party for commercial purposes. This is an absolute commitment. However, to operate the platform effectively, we do share specific and limited data with trusted third-party service providers who assist us in delivering the eb3333 service. All such parties are contractually bound to use your data only for the specific purposes for which it was shared and to maintain appropriate security standards.

Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or your bank. This typically includes the transaction amount, reference number, and your registered mobile number or account identifier. The payment provider's own privacy policy governs how they handle this data.

Game Software Providers

The casino games available on eb3333 are delivered by third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. To facilitate gameplay, a session token and anonymised player identifier may be passed to the relevant game provider. Full personal details such as your name or payment information are not shared with game providers.

Identity Verification Services

Where automated identity verification is used as part of our KYC process, document images and identity data may be shared with a regulated identity verification partner. Any such partner is required to meet equivalent data protection standards to those applied by eb3333 itself.

Fraud Prevention & Security

eb3333 may share device data, IP addresses, and transaction patterns with fraud prevention services to protect the platform and its players from fraudulent activity. Data shared for fraud prevention purposes is used solely for risk assessment and is not used for marketing or profiling.

Legal & Regulatory Authorities

As described in Section 2, eb3333 may be required to disclose player data in response to a lawful legal process. In such cases, we share only the data specifically requested and only to the extent required by law.

Cross-Border Data Transfers

Some of our third-party service providers — particularly game software providers — may process data outside of Bangladesh. Where this occurs, eb3333 takes reasonable steps to ensure that appropriate data protection safeguards are in place, in line with internationally recognised standards. By using the eb3333 platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh in connection with the services described above.

eb3333 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience on the site. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential to the functioning of the eb3333 platform. They enable core features such as keeping you logged in during a session, maintaining your language preference, and ensuring that security tokens function correctly. These cookies cannot be disabled without significantly affecting your ability to use the platform.

Functional Cookies: These cookies remember your preferences — such as your preferred payment method or your responsible gaming limit settings — so that you do not have to re-enter them on every visit. They improve the consistency and convenience of your experience on eb3333.

Analytics Cookies: eb3333 uses anonymised analytics data to understand how players use the platform — which pages are visited most, how long sessions last, which device types are most common, and where technical errors occur. This data is aggregated and not linked to your individual account. It is used solely to improve the platform.

Session Cookies: Session cookies are temporary and are deleted automatically when you close your browser. They are used to maintain your login state and to track in-session activity for security monitoring purposes.

Managing Cookies

Most modern mobile and desktop browsers allow you to manage cookie preferences through their settings menus. You can choose to block or delete cookies, though doing so may affect your ability to use certain features of the eb3333 platform — in particular, your login session may not persist correctly if session cookies are disabled.

No Third-Party Advertising Cookies

eb3333 does not use third-party advertising networks or ad-targeting cookies. We do not participate in cross-site behavioural advertising, retargeting campaigns, or any other cookie-based advertising system. Your browsing activity on eb3333 is not used to serve you advertisements on other websites.

eb3333 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Once the retention period for a given data category has elapsed and there is no ongoing legal requirement to retain it, we securely delete or anonymise that data.

Active Account Data

While your eb3333 account remains active, we retain all account, transaction, and gameplay data associated with it. This data is necessary to operate your account correctly and to provide you with an accurate history of your activity on the platform.

Closed Account Data

When your account is closed — whether voluntarily or by eb3333 — we retain your personal data for a period of five (5) years following closure. This retention period is maintained to comply with financial record-keeping obligations, to respond to any dispute or legal claim that may arise after account closure, and to enforce our one-account-per-player policy by preventing the same individual from registering a new account during the exclusion period.

Transaction Records

Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction. This is in line with standard financial compliance requirements applicable to online payment processing in the context of Bangladeshi banking regulations.

KYC Documents

Identity verification documents submitted as part of our KYC process are retained for the duration of your account's active life and for a minimum of five (5) years following account closure. Document images are stored in encrypted form and access is restricted to authorised verification staff only.

Support Communications

Email and support ticket correspondence is retained for a period of three (3) years from the date of the communication. After this period, correspondence is deleted unless it relates to an ongoing dispute or legal matter, in which case it is retained until that matter is fully resolved.

Analytics Data

Anonymised and aggregated analytics data, which is not linked to any individual player account, may be retained indefinitely for platform improvement purposes. Because this data cannot be used to identify you, its retention does not constitute a privacy risk.

As a player on the eb3333 platform, you hold a number of rights in relation to your personal data. eb3333 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days.

Right of Access

You have the right to request a copy of the personal data eb3333 holds about you. This is sometimes called a Subject Access Request (SAR). Upon receiving a verified request, we will provide you with a summary of the data categories held, the purposes for which they are used, and any third parties with whom your data has been shared.

Right to Rectification

If any personal data eb3333 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details — such as your contact email or phone number — directly within your account settings. For corrections to identity documents or registered payment method details, please contact our support team.

Right to Erasure

You have the right to request that eb3333 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis exists for processing), or where the data has been processed unlawfully. Please note that this right is subject to our legal retention obligations — for example, we may be unable to delete transaction records immediately where we are required by law to retain them for a minimum period.

Right to Restriction

You have the right to request that eb3333 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while we investigate a complaint you have raised.

Right to Object

You have the right to object to eb3333's processing of your personal data for marketing purposes. As noted in Section 2, you may opt out of marketing communications at any time. You also have the right to object to processing based on legitimate interests, though such objections will be assessed on a case-by-case basis.

Right to Data Portability

Where your data is processed based on your consent or on the basis of a contract, you have the right to request that eb3333 provide you with a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you choose.

eb3333 takes the security of your personal data seriously and maintains a range of technical and organisational security measures to protect it from unauthorised access, disclosure, alteration, or destruction. No online platform can guarantee absolute security, but we implement industry-standard protections appropriate to the sensitivity of the data we hold.

Encryption

All data transmitted between your device and the eb3333 platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. This means that your login credentials, payment details, and personal information are protected in transit and cannot be intercepted by third parties on the same network. All pages of the eb3333 website are served exclusively over HTTPS.

Access Controls

Access to player data within eb3333's internal systems is restricted on a need-to-know basis. Only authorised staff whose role requires access to specific data categories are granted that access. All internal access is logged and subject to periodic review. Staff with access to sensitive data undergo training on data handling obligations.

Password Security

Player passwords are never stored in plain text. eb3333 uses industry-standard cryptographic hashing algorithms to store password data. Even eb3333 staff cannot view your password — only you know it. If you forget your password, a reset process is triggered rather than a retrieval of the original value.

Fraud Monitoring

eb3333 employs automated systems that continuously monitor account activity for signs of unauthorised access, unusual transaction patterns, and other indicators of potential fraud or account compromise. If suspicious activity is detected on your account, we may temporarily suspend access and contact you via your registered email or phone number to verify your identity.

Data Breach Response

In the event of a data breach that poses a risk to your personal data, eb3333 will take immediate steps to contain the breach, assess its scope, and notify affected players as promptly as possible. We will provide clear information about what data was affected, what steps we have taken in response, and what actions you can take to protect yourself.

Your Role in Security

You also play an important role in keeping your account secure. We strongly advise you to use a unique, strong password for your eb3333 account, to never share your login credentials with anyone, to log out of your account when using a shared or public device, and to contact us immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

eb3333 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make material changes to this Privacy Policy, we will notify registered players by email and post a notice on the eb3333 platform for a reasonable period following the change.

How We Notify You

Material updates to this Privacy Policy will be communicated via the email address registered to your account. A "Last Updated" date is displayed at the top of this page and will be revised whenever the policy is amended. We encourage you to review this Privacy Policy periodically to stay informed about how eb3333 protects your data.

Continued Use

Your continued use of the eb3333 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact us to request account closure and data deletion in accordance with your rights under Section 6.

Children's Privacy

The eb3333 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player account has been registered by a person under 18, that account will be closed immediately and any funds will be handled in accordance with our Terms & Conditions. If you believe a minor has registered an account on eb3333, please contact us immediately at [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to eb3333's handling of your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, 365 days a year. All privacy-related enquiries will be treated with the highest priority and handled in strict confidence.